Cargo Claims Request Form

 
 
Please note that Air New Zealand Cargo manage claims for cargo and unaccompanied baggage only.

If your enquiry is regarding passenger baggage (mishandled, lost or missing), you can find out more information here
Mishandled or Misplaced Baggage - Reporting Lost Baggage | Air NZ (airnewzealand.co.nz)

If your enquiry is regarding flight refunds, you can find out more information here
Air New Zealand Help & Customer Support | Get Help

Submissions unrelated to cargo claims via this form won't be attended.
 
 
 
Please enter the Air Waybill number (format eg 086-xxxxxxxx) and details of claim.

Please kindly ensure that all necessary supporting documents are properly attached when submitting your value claim. This will facilitate the prompt processing of your claim without any delays. Thank you for your cooperation.

  
Intent or Value Claim*
 
Intent Claim
Value Claim
 
 
 
 
 
First Name*
 
 
Last Name*
 
 
 
Email Address*
 
 
Phone Number*
 
 
 
Company Name*
 
 
Master AWB Number (eg. 086-xxxxxxxx)*
 
 
 
Flight Number*
 
 
Flight Date*
 
 
 
Details
 
 
 
Carrier*
 
 
Claim Type*
 
 
 
 
 
Claimant Type
 
 
Cargo Type
 
 
 
Is a Consol?
 
 
Nature of Goods
 
 
 
Affected HAWBs
 
 
 
Number of Affected Pieces
 
 
Affected Weight (Kgs, integer only)
 
 
 
Value Claimed
 
 
Currency
 
 
 
Invoice Value
 
 
Shipment Insured
 
 
 
Was Shipment Salvaged or Repaired?
 
 
 
 
Repair or Salvage Cost
 
 
Salvage Value (if applicable)
 
 
 
 
Salvage Value Currency
 
 
 
 
 
 
Proof of Salvage
 
 
 
Copy of Master AWB
 
 
 
Commercial Invoice
 
 
 
Packing List
 
 
 
Survey Assessment
 
 
 
Copy of HAWB
 
 
 
Destruction Certificate
 
 
 
Repair Invoice
 
 
 
Subrogation Receipt
 
 
 
Other Attachments
 
 
 
 
 
 
Upload Photo 1 here
 
 
 
Upload Photo 2 here
 
 
 
Upload Photo 3 here
 
 
 
Upload Photo 4 here
 
 
 
 
Confirmation*
 
 
 
 
Please tick to confirm the entries above are correct then click on the "Submit" button below.  

  
R.S.V.P.*
 
Yes
No