Cargo Claims Request Form

Please note that Air New Zealand Cargo manage claims for cargo and unaccompanied baggage only.

If your enquiry is regarding passenger baggage (mishandled, lost or missing), you can find out more information here
Mishandled or Misplaced Baggage - Reporting Lost Baggage | Air NZ (

If your enquiry is regarding flight refunds, you can find out more information here
Air New Zealand Help & Customer Support | Get Help

Submissions unrelated to cargo claims via this form won't be attended.
Please enter the Air Waybill number (format eg 086-xxxxxxxx) and details of claim.

Intent or Value Claim*
Intent Claim
Value Claim
First Name*
Last Name*
Email Address*
Phone Number*
Company Name*
Master AWB Number (eg. 086-xxxxxxxx)*
Flight Number*
Flight Date*
Claim Type*
Claimant Type
Cargo Type
Is a Consol?
Nature of Goods
Affected HAWBs
Number of Affected Pieces
Affected Weight (Kgs, integer only)
Value Claimed
Invoice Value
Shipment Insured
Was Shipment Salvaged or Repaired?
Repair or Salvage Cost
Salvage Value (if applicable)
Salvage Value Currency
Proof of Salvage
Copy of Master AWB
Commercial Invoice
Packing List
Survey Assessment
Copy of HAWB
Destruction Certificate
Repair Invoice
Subrogation Receipt
Other Attachments
Upload Photo 1 here
Upload Photo 2 here
Upload Photo 3 here
Upload Photo 4 here
Please tick to confirm the entries above are correct then click on the "Submit" button below.