Air New Zealand Manaaki Fund Redemption

All requests will be reviewed Monday to Friday between 9am to 4pm NZST. For anything outside of these hours, please follow your after-hours process.

 
Select Redemption Type*
 
 
 
Requestor Email - Please enter YOUR email address*
 
 
 
Customer's title
 
 
Customer's full name
 
 
 
Customer's company name*
 
 
 
Customer's email address*
 
 
 
Customer's phone number
 
 
 
Customer's Airpoints Number
 
 
 
Address Type
 
 
 
 
Please note, the member's Airpoints account will be updated with the address provided.  This address must be able to receive standard mail, or please provide a PO Box or Private Bag address. 
 
 
Customer's address
 
 
 
Do you know if you have a common expiry date?
 
 
If so what is it?
 
 
 
Do you agree to the T&C's?
 
 
Click here to view T&C's 
 
Air New Zealand Booking Reference (PNR)
 
 
 
Please provide the ticket value you wish to be refunded
 
 
 
Please provide passenger details (up to 3 passengers)
Full Name as on passport Airpoints Number Phone Number Email Address
Passenger 1
Passenger 2
Passenger 3
Please provide booking details (up to 3 bookings)
Full Name as on passport Air NZ PNR Total Ticket Price as per Fare Quote
Booking 1
$
Booking 2
$
Booking 3
$
 
Segment 1 Fare Type
 
 
Segment 1 Cabin Selection
 
 
 
Please provide the origin, destination, flight number, date and time of travel for Segment 1
 
 
 
Ticket Number(s)
 
 
 
#Excess Bags Outbound
 
 
#Excess Bags Inbound
 
 
 
Destination
 
 
 
Type of report
 
 
Start date for your report
 
 
 
Segment 2 Fare Type
 
 
Segment 2 Cabin Selection
 
 
 
Please provide the origin, destination, flight number, date and time of travel for Segment 2
 
 
 
Please select which Mystery Break package you would like to purchase
 
 
Please select specific Mystery Break package
 
 
 
New Open Dated Booking Details
 
 
 
Radiative forcing applied?
 
 
Other travel recorded with Air NZ applied?
 
 
 
Any passenger special requirements (e.g. wheelchair, dietary)?
 
 
 
Form of payment
 
 
 
 
Dog Breed
 
 
Dog Age
 
 
 
Dog Weight (Kg)
 
 
Cage Weight (Kg)
 
 
 
Is an extra bag required for the dog?
 
Yes
No
 
 
 
 
Other comments
 
 
 
Urgent - Travel is within 24 hours
 
 
 
 
 
Additional Person's Name
 
 
Additional Person's Airpoints Number
 
 
Booking 1 PNR
 
 
Additional Person's Phone
 
 
Additional Person's Email
 
 
Booking 1 Price
 
 
Person 2 Name
 
 
Person 2 Airpoints Number
 
 
Booking 2 PNR
 
 
Person 2 Phone Number
 
 
Person 2 Email
 
 
Booking 2 Price
 
 
Person 3 Name
 
 
Person 3 Airpoints Number
 
 
Booking 3 PNR
 
 
Person 3 Phone Number
 
 
Person 3 Email
 
 
Booking 3 Price
 
 
R.S.V.P.
 
Yes
No
 
 
 
By submitting this form, I confirm this request adheres to the conditions here.

Please ensure all fare types and frequent flyer benefits are considered prior to submitting this form.